Cookie Casino for Canadian Players

One account per player

You must register personally and may create only one personal account. We can terminate duplicate accounts, suspend payouts and reclaim related returns, winnings or bonuses.

Registration details

Registration requires your first and last name, date of birth showing that you are over 18, home address, correct e-mail address, phone number, and a username and password.

Documents and checks

Your identification, address, contact e-mail, telephone number, personal information and verification documents must be valid and genuine. We may request ID, payment-system documents and utility bills. If you cannot provide documents in the Latin or Cyrillic alphabet, we may ask for video verification.

A phone or live video call can be required, and winnings are not processed until the requested conversation takes place. If you provide fake or fraudulent documents, your deposits and winnings are confiscated.

Account protection

Our account safeguards include a two-factor authentication option, known as 2FA.

Keep play in perspective

Treat gambling as a form of entertainment, never as income or a way to recover debts. Keep track of the time and money you spend. You can use our self-test quiz to look for signs of gambling addiction.

Personal Limits

In the Personal Limits area of your account, you can set deposit, loss and wager limits per day, week or month, plus a session limit in minutes. Loss is based on the initial deposit rather than winnings attributed to it.

A limit decrease applies straight away. An increase requires e-mail confirmation and takes effect only after the previous limit of the same type expires.

Time away from play

A Cooling-Off Period starts immediately for a set duration. During it, you cannot deposit and promotions are unavailable, while withdrawals remain open. Your account reactivates when the period expires.

Self-Exclusion can be set for a definite or indefinite period. Your account is disabled immediately, promotions stop, and deposits and ordinary account withdrawals become unavailable. A definite exclusion ends with automatic reactivation. During self-exclusion, contact our support team to arrange payment of your remaining balance. Verification still applies, and the balance is paid within our usual limits.

Awareness and family controls

We send an in-game reminder every hour showing how much you have spent, giving you a moment to reflect and consider pausing. Parents can use filtering software such as Net Nanny to help protect children from gaming sites.