Terms and Conditions

This page sums up the key rules behind every Cookie Casino account. The Cookie Casino gaming service is provided by N1 Interactive Ltd under Maltese law, and if a translation ever differs, the English wording is the one that counts.

Eligibility

Players must be 18 or older and must also meet the gambling age of their home jurisdiction. Residents of Ontario are among those who cannot play our real money games. Connecting through a VPN from a blocked region can get an account frozen and its balance withheld. We do not open accounts for politically exposed persons.

Opening and keeping an account

One person, one account. You sign up yourself with your real name, birth date, home address, phone number and a working e-mail, and you update them when something changes. Duplicate profiles may be shut down, with payouts paused and any gains from them reclaimed. Never let anyone else, minors included, use your login.

Identity checks

We can confirm who you are before releasing money. Expect to be asked for photo ID, proof of the payment method and a utility bill, and sometimes for a phone or video call. Fake paperwork leads to confiscation of deposits and winnings.

Bonuses

Each promotion needs its own code at the time of deposit, and only one bonus runs at once. Deposit bonuses and free spin winnings must be played through 40 times. While a bonus is active the stake cap is 8 CAD per round. Cashing out early cancels the bonus together with what it produced. Abuse, such as chargebacks, stolen cards or extra accounts, voids bonuses and related winnings.

Deposits and payouts

Every deposit has to be staked at least three times before the matching funds can leave your balance. We may send a payout back to the card or method you used, or straight to your bank account. Card refunds go back to the card up to the deposited sum, and anything above that is paid another way. Some methods may need up to 5 days.

Dormant accounts

When nobody logs in for 12 months, the account counts as inactive and a monthly maintenance charge may start from the thirteenth month, with an e-mail reminder each month.

Complaints

Raise the issue with customer support first. If you are not satisfied with the reply, ask for the case to go to management for review.

Game faults

If a game breaks down because of a technical error, the round is cancelled and the stake is returned.