Responsible Gaming

Play at Cookie Casino should stay a form of entertainment. Gambling is not a way to earn a living or to pay off debts, so keep an eye on the time and money you spend each day. If play starts to cost more than you can afford or gets in the way of daily life, use the tools below. A short self-test can help you spot the first signs of a problem.

Personal Limits

Open the Personal Limits area of your account to cap:

• deposits per day, week or month
• losses per day, week or month, counted from the sum you deposited rather than from winnings
• total stakes per day, week or month
• the minutes you spend in one game session

Lowering a limit works straight away. Raising it needs confirmation by e-mail and only happens once the current limit of that type has run out, which stops decisions made in the heat of the moment.

Taking a break

A Cooling-Off Period starts at once and lasts as long as you choose. During it you cannot deposit or take part in promotions, though you can still cash out your balance, and the account reopens by itself afterwards.

Self-Exclusion

Self-Exclusion locks the account at once for a fixed term or for good, and stops all promotional messages. Deposits and withdrawals are closed while it lasts, so contact our support team to arrange a payout of any remaining balance. Verification may still be needed before that money is sent.

Reality check

Every hour a message inside the game shows how much you have spent, however many games you have open.

Protecting children

Only adults aged 18 or over may play, and we can ask for proof of age. Parents can add filtering programs such as Net Nanny, CyberPatrol, GamBlock or Solid Oak Software to keep gambling sites away from children.

Outside help

Free advice and support are available from Gamblers Anonymous, GamCare and Gambling Therapy.